We will send you an email within 12-24 hours after you place the order with a tracking number for your package. You can conveniently track your order online 24 hours a day. If you don’t receive and email in your inbox, please check your spam folder if you don’t find the email in your inbox.

Our shipments require a signature and someone needs to sign on your behalf at the delivery address if you are not available. If you are not home during the day, you can use your work address. If you are not home during the day, and someone is not available to sign for you, as soon as you place your order you can notify us to ship the package by Canada Post/USPS. They will allow you to pick up the package at the nearest  location at your convenience within 10 days.

We usually ship within hours, but sometimes the package may go out the next day (depending on the time that you place your order).

The address on our website is our shipping station which is where we ship our packages from.

Since we have “Free Shipping” in the Greater Toronto Area, within 24 to 48 hours most of our clients prefer to receive their orders by mail, however if you would like to pick up your kit, you can pay online, then email us to schedule a pick-up time for you within 24-48 hours at our shipping station location in Toronto near Pickering.

We offer flat rate shipping by air express or expedited through USPS to most countries. The shipping will take about 7 to 10 business days. You will receive a tracking number that you will have to check as soon as the package has been shipped for updates.

NOTE: You will be responsible for any duties or taxes imposed on the package by your local customs office which usually is 10% to 20% of the package value.

If you don’t see your country in the list of the countries we ship to, it is probably because the shipping rate is higher than $90, but don’t worry! You can easily contact us though our contact us page and we will be happy to provide a quote for you.